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Case Studies*

*The design is only recommended, actual implementation may vary

A document that presents the user-centered design process and its impact on the application

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  1. My Bharat-thumbnail

    Chalo India

    Ministry of Tourism, Government of India February, 2024

    Chalo India

    Ministry of Tourism, Government of India February, 2024 The Chalo India website facilitates the Ministry of Tourism's initiative, inviting Indian diaspora members to encourage five non-Indian friends to visit India, promoting cultural exchange and tourism

  2. Bharat Ke veer - India’s Bravehearts

    Ministry of Home Affairs, Government of India December, 2023 The Bharat Ke Veer (India's Bravehearts) application facilitates donations to support the families of Indian paramilitary personnel who have sacrificed their lives in the line of duty.

    BHIM-thumbnail

    Bharat Ke veer - India’s Bravehearts

    Ministry of Home Affairs, Government of India December, 2023
  3. BHIM-thumbnail

    National Scholarship Portal : Facilitating Educational Opportunities for Students Across India

    Ministry of Electronics and Information Technology February, 2024

    National Scholarship Portal : Facilitating Educational Opportunities for Students Across India

    Ministry of Electronics and Information Technology February, 2024 The National Scholarship Portal simplifies the application, processing, and disbursement ongoing of scholarships to eligible students across India. It provides information on various scholarship programmes, eligibility requirements, application procedures and scholarship disbursement updates.

  4. NATMO: Empowering Research, Education and Planning Through Geographic Information and Thematic Mapping in India

    Department of Science and Technology, Government of India January, 2024 The National Atlas and Thematic Mapping Organization (NATMO) website offers geographic information, thematic maps, and cartographic resources, supporting research, education, and planning initiatives in India.

    BHIM-thumbnail

    NATMO: Empowering Research, Education and Planning Through Geographic Information and Thematic Mapping in India

    Department of Science and Technology, Government of India January, 2024
  5. BHIM-thumbnail

    mAadhaar: Empowering Indian Citizens with Secure Access to Aadhaar Card Details for Identity Verification and Government Services

    Unique Identification Authority of India, Government of India January, 2024

    mAadhaar: Empowering Indian Citizens with Secure Access to Aadhaar Card Details for Identity Verification and Government Services

    Unique Identification Authority of India, Government of India January, 2024 The mAadhaar application serves as a digital platform for Indian citizens to access their Aadhaar card details, including biometric authentication features, facilitating secure and convenient access to government services and identity verification.

  6. ABHA: Empowering Indians with Digital Health Records Management

    National Health Authority, Government of India January, 2024 The ABHA (Ayushman Bharat Health Account) app, developed under the Ayushman Bharat Digital Mission, empowers Indian citizens to digitally manage their health records, ensuring convenient access and oversight of their healthcare information.

    BHIM-thumbnail

    ABHA: Empowering Indians with Digital Health Records Management

    National Health Authority, Government of India January, 2024
  7. BHIM-thumbnail

    Bharat Mandapam

    ITPO January, 2024

    Bharat Mandapam

    ITPO January, 2024 The Bharat Mandapam application is the official mobile companion for the premier convention and exhibition centre in New Delhi, India. Users can learn about the facility's features, which include convention halls, exhibition spaces, auditoriums, and an outdoor amphitheatre.

  8. 112: Empowering Indian Citizens with Quick Access to Police, Fire, and Ambulance Services During Emergencies

    Ministry of Home Affairs, Government of Delhi January, 2024 The 112 application provides a platform for accessing emergency services in India. It enables users to quickly contact police, fire, ambulance, and other emergency services in critical situations, improving public safety and responding quickly to emergencies.

    BHIM-thumbnail

    112: Empowering Indian Citizens with Quick Access to Police, Fire, and Ambulance Services During Emergencies

    Ministry of Home Affairs, Government of Delhi January, 2024
  9. BHIM-thumbnail

    Voter Helpline: Empowering Citizens for Electoral Participation in India

    Election Commission of India January, 2024

    Voter Helpline: Empowering Citizens for Electoral Participation in India

    Election Commission of India January, 2024 The Voter Helpline application provides Indian citizens with various electoral services, including voter registration, verification of voter information, locating polling booths and accessing election-related news and updates, ensuring convenient participation in the democratic process.

  10. National Career Service

    Ministry of Labour and Employment, Government of India December, 2023 The National Career Service (NCS) application assists job seekers in finding employment opportunities by providing access to job listings, career guidance, skill development resources, and employment-related services.

    Indian Railways

    National Career Service

    Ministry of Labour and Employment, Government of India December, 2023
  11. Indian Railways

    mParivahan: Enhancing Transport Efficiency and Accessibility in India

    Ministry of Road Transport & Highways, Government of India December, 2023

    mParivahan: Enhancing Transport Efficiency and Accessibility in India

    Ministry of Road Transport & Highways, Government of India December, 2023 The mParivahan application provides swift access to transport-related information, including vehicle owner identification and online services for appointments, status checks and tests.

  12. MyGov: Citizen Engagement Platform for Governance

    Ministry of Electronics and Information Technology December, 2023 The MyGov application serves as a platform for Indian citizens to engage with the government, participate in governance, contribute ideas, and stay informed about government initiatives and programs.

    Indian Railways

    MyGov: Citizen Engagement Platform for Governance

    Ministry of Electronics and Information Technology December, 2023
  13. Indian Railways

    e-RakhtKosh: Streamlining Blood Donation in India

    Ministry of Health and Family Welfare December, 2023

    e-RakhtKosh: Streamlining Blood Donation in India

    Ministry of Health and Family Welfare December, 2023 The e-Raktkosh application connects blood donors and recipients while also centralizing blood bank inventories, making it easier to register donation camps, and tracking blood requests.

  14. ePathshala : Empowering Education Digitally

    NCERT, Delhi December 2023 The ePathshala application provides access to digital resources such as textbooks, audio, video, and supplementary materials for students and teachers, supporting e-learning initiatives in India.

    Indian Railways

    ePathshala : Empowering Education Digitally

    NCERT, Delhi December 2023
  15. Indian Railways

    Swachhata- Empowering Citizens for Cleanliness

    Ministry of Housing and Urban Affairs December 2023

    Swachhata- Empowering Citizens for Cleanliness

    Ministry of Housing and Urban Affairs December 2023 The Swachhata application enables citizens to report and address cleanliness-related issues in their surroundings, promoting community engagement and participation in maintaining cleanliness and hygiene.

  16. Empowering Government Efficiency and Transparency with eOffice Document Management System

    NIC, Delhi Ongoing eOffice is a government document management system that facilitates the seamless flow of documents through workflows in government agencies, promoting efficiency and transparency

    e-office-thumbnail

    Empowering Government Efficiency and Transparency with eOffice Document Management System

    NIC, Delhi Ongoing
  17. e-office-thumbnail

    Mausam –Optimize Planning with IMD Forecasts and Alerts

    Ministry of Earth Sciences, Government of India November, 2023

    Mausam –Optimize Planning with IMD Forecasts and Alerts

    Ministry of Earth Sciences, Government of India November, 2023 The Mausam mobile application provides weather forecasts, warnings, and advisories issued by the India Meteorological Department (IMD), aiding users in planning activities and staying informed about weather conditions across India.

  18. National Consumer Helpline: Streamlining Consumer Complaints and Rights Enforcement in India

    NeGD, Delhi November, 2023 The National Consumer Helpline app allows users to easily register complaints, seek guidance, track progress, and access consumer rights information, thereby assisting in dispute resolution and the enforcement of consumer protection laws in India.

    e-office-thumbnail

    National Consumer Helpline: Streamlining Consumer Complaints and Rights Enforcement in India

    NeGD, Delhi November, 2023
  19. Indian Railways

    Indian Railways Website: Your Comprehensive Travel Solution

    Ministry of Railways, Government of India October , 2023

    Indian Railways Website: Your Comprehensive Travel Solution

    Ministry of Railways, Government of India October , 2023 A portal that provides information and services, encompassing train ticket bookings, reservation status checks, travel planning assistance, bus ticket reservations and real-time train journey tracking

  20. Parivahan Seva- Streamlining Vehicle Services Digitally

    Ministry of Road Transport & Highways, Government of India October, 2023 The Parivahan Seva platform offers online services for vehicle registration, driver license applications, permit issuance, and other transportation-related services. Users can easily access these services, which reduces the need for physical visits to government offices.

    SARATHI PARIVAHAN-thumbnail

    Parivahan Seva- Streamlining Vehicle Services Digitally

    Ministry of Road Transport & Highways, Government of India October, 2023
  21. Su-Swagatam

    SU SWAGATAM: One Stop online portal for Visa Services

    Ministry of Home Affairs, Government of India October, 2023

    SU SWAGATAM: One Stop online portal for Visa Services

    Ministry of Home Affairs, Government of India October, 2023 An online portal is designed to assist foreign visitors planning to travel to India. Its primary purpose is to streamline the process of applying for Indian visas from abroad and accessing visa-related services during their stay within India. The portal simplifies the dissemination of Indian visa-related information to its intended audience

  22. BHIM: Your Quick and Simple UPI Payment Application

    NeGD , Delhi October, 2023 BHIM, an online application that facilitates swift and hassle-free money transactions via Unified Payments Interface (UPI). With BHIM, you can send direct bank payments to anyone by using their UPI ID or scanning their QR code

    BHIM-thumbnail

    BHIM: Your Quick and Simple UPI Payment Application

    NeGD , Delhi October, 2023
  23. yuva

    Empowering Youth Leaders: YUVA's Social Engagement Platform

    Ministry of Youth Affairs & Sports June 2023

    Empowering Youth Leaders: YUVA's Social Engagement Platform

    Ministry of Youth Affairs & Sports June 2023 YUVA is an online platform dedicated to nurturing youth leadership and fostering social engagement. It equips young individuals with tools, resources, and opportunities to hone their skills, participate in impactful projects, connect with like-minded peers, and play an active role in community governance

  24. API Setu: Fostering Innovation Through Open Data Sharing

    NeGD, Delhi Ongoing API Setu is a Government of India initiative, offering an open API platform that facilitates secure and efficient data exchange among various applications. Its primary goal is to encourage innovation by providing a seamless and transparent mechanism for sharing information

    apisetu

    API Setu: Fostering Innovation Through Open Data Sharing

    NeGD, Delhi Ongoing
  25. nad-abc

    NAD ABC: Facilitating Student Mobility Across Higher Education Institutions

    NeGD, Delhi September, 2023

    NAD ABC: Facilitating Student Mobility Across Higher Education Institutions

    NeGD, Delhi September, 2023 The online portal of The Academic Bank of Credits (ABC) relies on the National Academic Depository (NAD), where student academic data and awards are stored. ABC facilitates credit transfer initiation, but academic institutions manage credit redemption, certificate issuance, and award records through the NAD Platform

  26. DDU-GKY: Empowering Rural Youth Through Skill Training and Employment Opportunities

    Ministry of Rural Development August, 2023 The online application that was introduced to serve a dual purpose: building a pool of eligible rural youth for programs and offered a convenient 24x7 application platform for rural youth seeking skill training opportunities. It plays a crucial role in connecting eligible beneficiaries with these Ministry of Rural Development initiatives, empowering rural youth with skills and employment prospects

    ddugky

    DDU-GKY: Empowering Rural Youth Through Skill Training and Employment Opportunities

    Ministry of Rural Development August, 2023
  27. pathik

    Enhancing the Make in India Website- A Comprehensive Case Study

    Ministry of Commerce and Industry (India) August, 2023

    Enhancing the Make in India Website- A Comprehensive Case Study

    Ministry of Commerce and Industry (India) August, 2023 The Make in India website serves as a platform to promote India's manufacturing sector, providing users with information on policies, initiatives, investment opportunities and resources to facilitate business growth and development.

  28. Swachh Bharat Mission (Grameen)

    Ministry of Drinking Water and Sanitation, Government of India August, 2023 The Swachh Bharat Mission (Grameen) website serves as a central hub for information and resources related to India's rural sanitation program. It offers a wealth of data, reports, and multimedia content aimed at promoting hygiene practices and eliminating open defecation. Users can track progress, access educational materials, and engage with the mission's initiatives. Through transparency and citizen participation, the website plays a vital role in achieving universal sanitation coverage and creating a cleaner, healthier rural India.

    fssai

    Swachh Bharat Mission (Grameen)

    Ministry of Drinking Water and Sanitation, Government of India August, 2023
  29. fssai

    Pradhan Mantri Kisan Maandhan Yojana

    Ministry of Agriculture and Farmers Welfare, Government of India August 2023

    Pradhan Mantri Kisan Maandhan Yojana

    Ministry of Agriculture and Farmers Welfare, Government of India August 2023 The Pradhan Mantri Kisan Maandhan Yojana website serves as a comprehensive platform for information and support related to the government's pension scheme for small and marginal farmers. It offers detailed insights into the scheme's objectives, eligibility criteria, benefits, and application process. The website facilitates enrollment and provides updates on the scheme's implementation and progress. By promoting financial security and welfare for farmers, the Pradhan Mantri Kisan Maandhan Yojana website plays a crucial role in the government's efforts to support agricultural communities across India.

  30. LIMBS: Integrating Legal Operations with a Website-Based Litigation Solution

    Department of Justice, New Delhi August, 2023 An online application that employs a standardized template with clear fields for storing, categorizing, and searching legal cases and documents. It efficiently manages administrative procedures and maintains an audit trail, ensuring consistent administrative practices throughout the entire UOI litigation process

    limbs

    LIMBS: Integrating Legal Operations with a Website-Based Litigation Solution

    Department of Justice, New Delhi August, 2023
  31. dola

    DOLA: Elevating Indian Legal Excellence Through Online Innovation

    Department of Justice, New Delhi August, 2023

    DOLA: Elevating Indian Legal Excellence Through Online Innovation

    Department of Justice, New Delhi August, 2023 The online portal to streamline government litigation, drive legal system reforms, and enhance legal education, profession, and services in India. It cultivates skilled legal professionals with a focus on social responsibility and ethical practice, ready to tackle future challenges nationally and internationally

  32. Digital India: Empowering a Knowledge Economy through Online Initiatives

    NeGD, New Delhi July, 2023 The "Digital India" initiative is an online portal-driven flagship program of the Government of India, with a vision to transform the nation into a digitally empowered society and knowledge economy

    dic

    Digital India: Empowering a Knowledge Economy through Online Initiatives

    NeGD, New Delhi July, 2023
  33. pathik

    Star Bus: Efficient and Sustainable Transport Solutions

    Department of Transport, Uttarakhand July, 2023

    Star Bus: Efficient and Sustainable Transport Solutions

    Department of Transport, Uttarakhand July, 2023 A bus reservation system managed by the public-sector road transport corporation efficiently serves the state of Uttarakhand and its neighboring areas in North India. This system is designed to provide well-coordinated, comfortable, and cost-effective transportation services while striving for self-sufficiency and expansion as its core objectives

  34. Uttarakhand Mountaineering Portal: Streamlined Booking and Information Hub for Trekking and Mountaineering Expeditions

    Department of Tourism, Uttarakhand July, 2023 A tourism platform offering users the ability to seamlessly book trekking and mountaineering adventures. This online portal ensures real-time expedition availability, convenient e-Permit downloads, comprehensive peak information, and a host of other services to enhance the outdoor experience and boost tourism

    ukmps

    Uttarakhand Mountaineering Portal: Streamlined Booking and Information Hub for Trekking and Mountaineering Expeditions

    Department of Tourism, Uttarakhand July, 2023
  35. meity

    MeitY: Pioneering India's Digital Renaissance and Empowerment

    NeGD, New Delhi July, 2023

    MeitY: Pioneering India's Digital Renaissance and Empowerment

    NeGD, New Delhi July, 2023 MeitY, an online portal, plays a pivotal role in driving India's transformation into a developed nation and fostering an empowered society. It champions e-Governance to empower citizens, fuels inclusive and sustainable growth in Electronics, IT & ITeS sectors, strengthens India's influence in Internet Governance, and deploys a comprehensive strategy encompassing human resource development, R&D promotion, digital service efficiency, and cybersecurity assurance

  36. DIKSHA: Empowering education through interactive curriculum access

    NeGD, Delhi Ongoing The DIKSHA platform provides teachers, students, and parents with access to captivating educational content that aligns with the official school curriculum. You can easily access all your lessons by downloading the DIKSHA application and scanning QR codes found in your textbooks

    dikhsha

    DIKSHA: Empowering education through interactive curriculum access

    NeGD, Delhi Ongoing
  37. umang-thumbnail

    DI UMANG: A unified mobile application for new-age governance

    NeGD, Delhi Ongoing

    DI UMANG: A unified mobile application for new-age governance

    NeGD, Delhi Ongoing UMANG, a creation of the Ministry of Electronics and Information Technology (MeitY) and the National e-Governance Division (NeGD), serves as a unified mobile application to facilitate mobile governance in India. It offers a convenient single platform for accessing a wide range of essential e-Government services from both Central and State Government Departments, in addition to enabling utility bill payments

  38. DigiLocker: Transforming digital storage in India with MeitY's initiative

    NeGD, Delhi Ongoing This online portal is an initiative of the Ministry of Electronics & Information Technology's (MeitY) Digital India Programme. Its primary objective is to empower citizens by granting them access to genuine digital documents through a Digital Document Wallet. It aims to revolutionize document management by eliminating the necessity for physical copies and enabling seamless sharing of electronic documents among various institutions and organizations

    digilocker-thumbnail

    DigiLocker: Transforming digital storage in India with MeitY's initiative

    NeGD, Delhi Ongoing
  39. nicler

    NICler: A mobile based application for School education department, Chhattisgarh

    Department of Education, Chhattisgarh June, 2023

    NICler: A mobile based application for School education department, Chhattisgarh

    Department of Education, Chhattisgarh June, 2023 An education-focused application aimed at streamlining in-class quizzes and enhancing student engagement. This innovative application facilitates quiz administration in classrooms, making it interactive and hassle-free for students

  40. Himkosh e-Challan: Empowering Himachal Pradesh with seamless online payment solutions

    Revenue Department, Himachal Pradesh June, 2023 A ticketing or challan application that offers 24/7 payment gateway for the Government of Himachal Pradesh. It enables citizens to deposit government funds online via net banking from listed banks or generate a standardized challan for manual payment at bank counters, all accessible through the Department of Treasuries, Accounts, and Lotteries portal

    e-challan

    Himkosh e-Challan: Empowering Himachal Pradesh with seamless online payment solutions

    Revenue Department, Himachal Pradesh June, 2023
  41. marriage-registration

    Streamlining Marriage Registration Through Online Processes Department of Registration, Goa

    Department of Registration, Goa June, 2023

    Streamlining Marriage Registration Through Online Processes Department of Registration, Goa

    Department of Registration, Goa June, 2023 A marriage registration application offering streamlined services for citizens to register their marriages online. The website facilitates a rigorous screening process for applications, enables online fee payments, appointment scheduling, and issues digitally signed marriage certificates upon successful registration

  42. Him Atithi: Enhancing Guest Experiences with Room Reservation System

    Transport Department, Himachal Pradesh June, 2023 The Guest Room Reservation System is an online platform specifically created for booking accommodations at government guest houses in Himachal Pradesh

    him-atithi-thumbnail

    Him Atithi: Enhancing Guest Experiences with Room Reservation System

    Transport Department, Himachal Pradesh June, 2023
  43. dept-of-hp

    HP Cooperation: A Comprehensive Resource for Government Services and Information in Himachal Pradesh

    Department of Cooperation, Himachal Pradesh June, 2023

    HP Cooperation: A Comprehensive Resource for Government Services and Information in Himachal Pradesh

    Department of Cooperation, Himachal Pradesh June, 2023 The official website for the Government of Himachal Pradesh, which serves as a platform for resolving matters for both government officials and citizens of the state offers a wide range of services and information related to government departments, policies, and citizen services, making it a valuable resource for addressing government-related concerns and inquiries in Himachal Pradesh

  44. Phonekhoj: A Compiled directory of Himachal Pradesh State Telephone Directory Service

    Himachal Pradesh Secretariat June, 2023 A centralized and all-encompassing Contact Directory for Himachal Pradesh on a website, serving as a convenient, one-stop hub for quick access to vital details regarding government departments, organizations, educational institutions, and officials operating within the region

    phone-khoj

    Phonekhoj: A Compiled directory of Himachal Pradesh State Telephone Directory Service

    Himachal Pradesh Secretariat June, 2023
  45. fssai

    Global Food Regulatory Hub: Aligning with FSSAI Standards

    Ministry of Health & Family Welfare, Government of India June, 2023

    Global Food Regulatory Hub: Aligning with FSSAI Standards

    Ministry of Health & Family Welfare, Government of India June, 2023 A website designed to verify and compile global food and dietary regulations, in alignment with the handbook established by the Food Safety and Standards Authority of India (FSSAI)

  46. Pathik: UTC Journey Planner

    NIC, Uttarakhand June, 2023 This mobile application was created by the Uttarakhand Transport Corporation (UTC) in collaboration with the National Informatics Center (NIC). This application is designed to provide convenient access to a range of UTC services for citizens and travelers. It allows users to effortlessly check the availability of seats on UTC buses playing between different stations. With this application, passengers can easily plan their journeys and make informed decisions regarding their travel arrangements

    pathik

    Pathik: UTC Journey Planner

    NIC, Uttarakhand June, 2023
  47. meri-pehchan.png

    MeriPehchaan: India's Unified National Single Sign-on Platform

    NeGD, New Delhi June, 2023

    MeriPehchaan: India's Unified National Single Sign-on Platform

    NeGD, New Delhi June, 2023 An online portal that simplifies user authentication by allowing a single set of credentials to provide access to a diverse array of online applications and services, offering substantial benefits to both users and application administrators

  48. Bhasini: Transcending the Language Barrier

    NeGD, New Delhi June, 2023. A National Public Digital Platform dedicated to language development, utilizing artificial intelligence and cutting-edge technologies to enhance citizen services and products

    bhashini

    Bhasini: Transcending the Language Barrier

    NeGD, New Delhi June, 2023.
  49. poshantracker

    Poshan Tracker: Leading India Towards a Malnutrition-Free Future

    NeGD, Delhi June, 2023

    Poshan Tracker: Leading India Towards a Malnutrition-Free Future

    NeGD, Delhi June, 2023 Poshan Tracker, an online portal with its core beneficiaries being pregnant women, lactating mothers, children up to six years of age, and adolescent girls. At its heart, dedicated Anganwadi Workers, along with the support of Anganwadi Helpers, are tirelessly working to combat malnutrition and foster a healthier India

  50. OpenForge: Fostering collaborative e-Governance innovation through open source

    NeGD, New Delhi June, 2023 Open Forge, initiated by the Government of India, promotes open-source software adoption and collaborative development of e-governance applications. It fosters cooperation between government, private organizations, citizens, and developers, encouraging innovative e-governance solutions through shared source code

    openforge

    OpenForge: Fostering collaborative e-Governance innovation through open source

    NeGD, New Delhi June, 2023
  51. openforge

    National e-Governance Division- Empowering Digital Governance Across India

    Ministry of Electronics and Information Technology Ongoing

    National e-Governance Division- Empowering Digital Governance Across India

    Ministry of Electronics and Information Technology Ongoing The National e-Governance Division (NeGD) is a division operating within India's Ministry of Electronics and Information Technology (MeitY). Its serves as a centralized hub for disseminating information and valuable resources pertaining to e-Governance initiatives across India. NeGD is dedicated to offering insights and assistance in digital governance to government personnel, stakeholders and the public alike.

  52. The T App Folio for Telangana Citizens: A Seamless Access to Essential Services

    NIC Telangana April, 2024 The T App Folio serves as a crucial portal for citizens to access a wide array of services offered by the Government of Telangana. This platform enables users to obtain essential documents like Birth Certificates, Residence Certificates and OBC Certificates.

    openforge

    The T App Folio for Telangana Citizens: A Seamless Access to Essential Services

    NIC Telangana April, 2024

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